Frequently Asked Questions
I want my coffee as fresh as possible- when should I order? We roast all coffee to order because we believe your coffee should arrive perfectly fresh. Orders in by Tuesday at 12pm (PST) will be roasted & shipped on Thursday. Orders in by Friday at 12pm (PST) will be roasted & shipped on Monday.
I have a gift coffee subscription code. Can I use it to upgrade to a larger coffee subscription or use it toward other online purchases? Sure can. Select the subscription you'd like, enter your gift code at checkout, pay the difference and you're set. You can also use the gift code as payment on or toward any online purchase. Gift subscription codes cannot be redeemed in cafes and otherwise do not have cash value.
I would like to order a coffee subscription & want a future start date. Easy! Just note when you'd like the subscription to begin when you checkout. If you'd like a note added for gift subscriptions, we're happy to do that as well.
I'd like to get a coffee subscription for our office. Improving those office perks? Look no further-- learn all about our office coffee subscriptions here.
I ordered a gift card & misplaced it. If you ordered an online gift card, the redemption code will be emailed to the email address you entered. If you think you may have entered the email address incorrectly or ordered the wrong type of gift card, please email us at email@example.com.
If you would like to buy a physical gift card, please visit one of our retail locations or order online. If you have misplaced your physical cafe gift card or you think it may have been lost in the mail, please email us at firstname.lastname@example.org.
I see choices for Drip or Espresso profile-- what should I choose? We roast our coffees specific to the brew method used. Select Espresso if you will be using an espresso machine. For all other preparations, choose Drip.
Coava ships coffee whole bean. Can I get my online coffee order pre-ground? We currently only sell whole bean coffee online. We’d be happy to help you find a great grinder for your specific brewing method if you need help. If you are an office wanting to order coffee, please contact us and we can help find a solution.
Is your coffee Organic or Fair Trade Certified? While most of our coffee comes from farms using organic farming methods, we do not require any third party certifications as we know that organic certifications may be cost prohibitive in certain areas of the world. Sourcing the coffee directly allows us to vet the producers and their growing practices personally rather than leaning on a third party. Working with Coava provides the producers prices that are well above Fair Trade.
How should I store my coffee? We recommend keeping your coffee away from extreme heat or cold. Our coffee bags offer excellent environmental protection. We treat coffee like great bread which means we advise you to buy fresh and more often, rather than storing it up. Check out our coffee subscriptions if you want us to ship fresh roasted coffee to you on a scheduled basis.
Do you have a dark roast? Generally, our coffee roasting style would be considered a ‘medium’ roast. We have a unique roast profile for each coffee that brings out its best characteristics and flavors. Learn more here.
Can I order coffee for a special event or as gifts for clients/staff? Yes! We would happily help get you setup with coffee for your event or as gifts for clients or staff. Shoot us an email or give us a call.
I’d love to start a wholesale relationship & serve Coava at my cafe. Check out our Wholesale Page and we’ll be in touch!
I’d like to work for Coava. What’s the best way to get in touch? You can send along your resume & cover letter to email@example.com. Your best bet is to come by and start getting to know the staff in our cafes while letting them know you’re interested in joining the team.