Frequently Asked Questions
FREE 300g BAG OF LUTLALA -- The first 200 $25+ orders on 5/27/2020 will automatically receive a 300g bag of Lutlala roasted for drip preparation. One bag per customer, order must be $25 post-discount. Free gift will NOT appear in cart but will be added to qualifying orders during order fulfillment. Site banner on coavacoffee.com will display "Free 300g bag of Lutlala with orders $25+" until supply runs out. Once message has been removed, free coffee is gone. **FREE GIFT PROMO CLOSED AS OF 9:40AM**
$100 ONLINE SHOP GIVEAWAY -- 6 lucky folks are going to win a $100 gift card good for bagged coffee, brew gear, mugs, and more on our online store! All orders on 5/27 and 5/28 will be automatically entered to win. Winners will be contacted via email on 5/29/2020. Good luck!
Get 10% off 300g bags w/code COFFEE. Get $10 off coffee subscription purchases with code GET10. Minimum purchase $23.00, $10 off first charge only. Limit of one discounted subscription per person/mailing address. We reserve the right to cancel orders that do not qualify (e.g., multiple discounted orders placed for the same person/mailing address).
Free shipping for online orders until further notice!
Current cafes hours:
- 1300 SE Grand open 7-5 daily
- 2631 SE Hawthorne open 7-4 daily
- 400 W Broadway in San Diego open 7-3 daily
- 1171 SW Jefferson open open 7-4 daily
These locations are operating in a take-out only model as we follow the mandate set by the Governor and local health authorities. We are no longer offering seating and no consumption is allowed onsite.
Our coffee roastery continues to serve our customers at home, grocery stores, & wholesale partners all over the world who find themselves in different stages of this crisis. Please note that the roastery is temporarily closed to the public. We are following a strict sanitization and cleaning protocol in the places we continue to do business.
Our official statement on COVID-19 can be found here. Please follow us on Instagram & Facebook for updates.
Subscription customers: You may have noticed that our new retail bags are now 20% larger! With our new bag design, we also increased the bag size from 250g to 300g. Existing subscribers have been receiving larger bags at no additional cost as of February 20th. On June 1st, all 250g bag subscribers will be moved to 300g bag subscriptions which will match the # of bags they are currently receiving. If you would like to adjust how much coffee you're getting on your subscription, please cancel the current subscription and place an order for a new subscription. Use code GET10 and get $10 off any subscription of 2 bags or more. Best change of all? New coffee subscriptions ship FREE!
I want my coffee as fresh as possible- when should I order? We roast all coffee to order because we believe your coffee should arrive perfectly fresh. Orders in by Tuesday at noon (PST) will be roasted & shipped on Thursday. Orders in by Friday at noon (PST) will be roasted & shipped on Monday.
We charge a flat rate of $5 for shipping anywhere in the USA. Orders $40+ ship free. All coffee subscriptions ship FREE as of 2/24/20. We use FedEx & USPS. We currently only ship to the USA.
I have a gift coffee subscription code. Can I use it to upgrade to a larger coffee subscription or use it toward other online purchases? Sure can. Select the subscription you'd like, enter your gift code at checkout, pay the difference and you're set. You can also use the gift code as payment on or toward any online purchase. Gift subscription codes cannot be redeemed in cafes and otherwise do not have cash value.
I would like to order a coffee subscription & would like a future start date. Easy! Just note when you'd like the subscription to begin when you checkout. If you'd like a note added for gift subscriptions, we're happy to do that as well.
I'd like to get a coffee subscription for our office. Want to improve office morale? Look no further-- learn all about our office coffee subscriptions here.
Online Gift Cards If you ordered an online gift card, the redemption code will be emailed to the email address you entered. If you think you may have entered the email address incorrectly or ordered the wrong type of gift card, please email us at email@example.com.
Cafe Gift Cards If you would like to buy a cafe gift card, please visit one of our retail locations or order online. If you have misplaced your physical cafe gift card or you think it may have been lost in the mail, please email us at firstname.lastname@example.org.
When shopping for coffee, I see choices for Drip or Espresso profile-- what should I choose? We roast our coffees specific to the brew method that will be used. Select Espresso if you will be using an espresso machine. For all other preparations, choose Drip.
Can I get my online coffee order pre-ground? We currently only sell whole bean coffee online. We’d be happy to help you find a great grinder for your specific brewing method if you need help. If you are an office wanting to order coffee, please contact us and we can help find a solution.
Is your coffee Direct Trade? Yes, we have a very close working relationship with our coffee producing partners and visit most on at least an annual basis. We are committed to long term, sustainable partnerships with coffee producers. We've worked closely with a small group of truly excellent producers for over a decade, and we are absolutely invested in their success. We've helped to build new drying beds, improve living conditions, and provide the financial means to help farmers purchase new equipment and make farm level investments. We believe in direct trade, fair prices, and paying a premium for quality.
Is your coffee organic? Though not all of our coffees are certified organic, pesticides are very rarely used by our coffee producing partners. While pesticides may be used in extreme cases, healthy farms with good nutrition programs simply do not require them. It’s also important to note that the organic certification process is often cost prohibitive for small farms, so many do not undergo certification even if they utilize organic practices.
How should I store my coffee? We recommend keeping your coffee away from extreme heat or cold. Our coffee bags offer excellent environmental protection. We treat coffee like great bread which means we advise you to buy fresh and more often, rather than storing it up. Check out our coffee subscriptions if you want us to ship fresh roasted coffee to you on a scheduled basis.
Do you have a dark roast? Generally, our coffee roasting style would be considered a ‘medium’ roast. We have a unique roast profile for each coffee that brings out its best characteristics and flavors. Learn more here.
Share Coffee with Friends: Give a friend $10 to shop and you'll get $10 when they place their first qualifying order! Program rules a) friend must be a new customer b) the minimum order must be $20 (post-discount) and c) only one code may be used per order. You'll receive a $10 award for each person that makes a qualifying purchase with your referral code. Cannot be applied to coffee subscriptions at this time. Friends who are sent $10 offer emails will not be contacted by Coava for any reason. Referral codes expire in 1 year. Full Terms & Conditions available on the offer page.
Can I order coffee for a special event or as gifts for clients/staff? Yes! We would happily help get you setup with coffee for your event or as gifts for clients or staff. Send us an email or give us a call.
I’d love to start a wholesale relationship & serve Coava at my cafe. Check out our Wholesale Page and we’ll be in touch!
I’d like to work for Coava. What’s the best way to get in touch? You can send along your resume & cover letter to email@example.com. Your best bet is to come by and start getting to know the staff in our cafes while letting them know you’re interested in joining the team.