Frequently Asked Questions
Enjoy a $5.95 flat rate shipping anywhere in the USA. All coffee subscriptions ship free. We use UPS & USPS as our primary couriers. We currently only ship to the USA.
As we have all experienced over the last few years, the cost of everything has increased-- and in some cases, quite dramatically. We’ve seen significant price increases on transportation and freight, boxes and paper products, green coffee, and other core essentials like the benefits we provide for our employees.
Effective, May 24th, we are no longer offering free shipping on orders $50+— orders will ship with a $5.95 flat rate shipping charge. This new price model will help us continue to operate sustainably.
We are still offering free shipping on coffee subscriptions and will periodically run free shipping promotions. Please sign up for our weekly newsletters so you’re notified when we are offering deals and promotions.
Our sincerest thanks for your long-term patronage and support. It has been an honor and a great privilege to serve you since 2008 and we look forward to many more wonderful years.
For coffee products:
If you have any issues with your coffee or you have had an issue receiving your order, Please contact us at firstname.lastname@example.org within 15 days of your order being marked as “Delivered.” Because of coffee’s perishable nature as a food product, we cannot accept returns of our whole bean or instant coffee products, but we would be happy to resolve any and all delivery issues for missing, damaged, or stolen products.
We accept returns of defective or unworn apparel and merchandise. Please include information about the reason for the return in your email to us. We do not refund the cost of return shipping but will gladly accept a return or an exchange of unused items within 15 days of delivery.
For damaged items:
Please alert us to any delivery issues as soon as possible so we can get all hands on deck to right the ship! If your item arrives damaged, please take a picture of the exterior of the package as well as the damage to the inside. We need this information to communicate with our shipping partners and require all claims to be filed within 15 days of the order being marked as “Delivered”.
I want my coffee as fresh as possible- when should I order?
We roast all coffee to order because we believe your coffee should arrive perfectly fresh.
- Orders in by Tuesday at noon (PST) will be roasted & shipped on Thursday.
- Orders in by Friday at noon (PST) will be roasted & shipped on Monday.
I have a coffee gift subscription code. Can I upgrade to a larger coffee subscription or use it toward other online purchases?
Absolutely. Select the subscription you'd like, enter your gift code at checkout, pay the difference and you're set. You can also use the gift code as payment on or toward any online purchase. Gift subscription codes cannot be redeemed in cafes and otherwise do not have a cash value.
I would like to order a coffee subscription & would like a future start date.
Easy! Just note when you'd like the subscription to begin when you checkout. If you'd like a note added for gift subscriptions, we're happy to do that as well.
I'm looking for a coffee subscription for my office.
Want to improve office morale? Look no further-- learn all about our office coffee subscriptions here.
Online Gift Cards
If you ordered an online gift card, the redemption code will be emailed to the email address you entered. If you think you may have entered the email address incorrectly or ordered the wrong type of gift card, please email us at email@example.com.
Cafe Gift Cards
If you would like to buy a cafe gift card, please visit one of our retail locations or order online. If you have misplaced your physical cafe gift card or you think it may have been lost in the mail, please email us at firstname.lastname@example.org.
I see choices for Drip or Espresso profile-- what should I choose?
We roast our coffees specific to the brew method that will be used. Select espresso if you will be using an espresso machine. For all other preparations, choose drip.
Can I get my online coffee order pre-ground?
We currently only sell whole-bean coffee online. We’d be happy to help you find a great grinder for your specific brewing method if you need help. If you are an office wanting to order coffee, please contact us and we can help find a solution.
Is your coffee direct trade?
Yes, we have a very close working relationship with our coffee-producing partners and visit most on at least an annual basis. We are committed to long-term, sustainable partnerships with coffee producers. We've worked closely with a small group of truly excellent producers for over a decade, and we are absolutely invested in their success. We've helped to build new drying beds, improve living conditions, and provide the financial means to help farmers purchase new equipment and make farm-level investments. We believe in direct trade, fair prices, and paying a premium for quality.
Is your coffee organic?
Some are certified organic, some are not. Though not all of our coffees are certified organic, pesticides are very rarely used by our coffee-producing partners. While pesticides may be used in extreme cases, healthy farms with good nutrition programs simply do not require them. It’s also important to note that the organic certification process is often cost-prohibitive for small farms, so many do not undergo certification when they utilize organic practices.
How should I store my coffee?
We recommend keeping your coffee away from extreme heat or cold. Our coffee bags offer excellent environmental protection. We treat coffee like great bread which means we advise you to buy fresh and more often, rather than storing it up. Check out our coffee subscriptions if you want us to ship freshly roasted coffee to you on a scheduled basis.
Do you have a dark roast?
Generally, our coffee roasting style would be considered a ‘medium’ roast. We have a unique roast profile for each coffee that brings out its best characteristics and flavors. Learn more here.
Share Coffee with Friends:
Give a friend $10 to shop and you'll get $10 when they place their first qualifying order! Program rules a) The friend must be a new customer b) The minimum order must be $20 (post-discount) and c) Only one code may be used per order. You'll receive a $10 code for each new customer that makes a qualifying purchase with your referral code. Cannot be applied to coffee subscriptions at this time. Friends who are sent $10 offer emails will not be contacted by Coava for any reason. Referral codes expire in 1 year. Full Terms & Conditions are available on the offer page.
Can I order coffee for a special event or as gifts for clients/staff?
Yes! We would happily help get you set up with coffee for your event or as gifts for clients or staff. Send us an email or give us a call.
I’d love to start a wholesale relationship & serve Coava at my cafe.
Check out our Wholesale page and we’ll be in touch!
I'm a current wholesale partner and would like to view or pay invoices.
Head to our Wholesail portal here!
I’d like to work for Coava. What’s the best way to get in touch?
You can send your resume & cover letter to email@example.com. Visit our Mission & Values page and learn more about us.