Frequently Asked Questions
Updated as of 03/07/2021: Thank you for your patience as our shipping providers work through the backlog caused by the recent winter storms. We sincerely apologize for the inconvenience caused by delayed deliveries. FedEx is working to deliver as quickly and safely as possible and expects the backlog of US packages from the recent severe winter weather will be cleared by this weekend.
Orders $25+ ship free. Otherwise, enjoy a $5 flat rate shipping anywhere in the USA. All coffee subscriptions ship free as of 2/24/20. We use FedEx & USPS. We currently only ship to the USA.
COVID-19 Adjusted Cafe Hours:
- 1300 SE Grand open 7-6 daily / 7-6 weekends
- 2631 SE Hawthorne open 6-6 weekdays / 7-6 weekends
- 400 W Broadway in San Diego open 7-3 Monday - Thursday & 7-5 Friday - Sunday
- 1171 SW Jefferson open 7-5 daily
- The roastery is closed to the public at this time.
**Order Ahead for Cafe Pickup** Order online & pick up at the cafe of your choice plus get 10% off orders with code STAYSAFE.
Your health and the health of our team members are of the utmost priority. We are not currently offering dine-in seating with all orders being to-go only. Masks are required when in our cafes as is social distancing. We offer online cafe orders and contactless pickup.
Our coffee roastery continues to serve our customers at home, grocery stores, & wholesale partners all over the world who find themselves in different stages of this crisis. Please note that the roastery is temporarily closed to the public. We are following a strict sanitization and cleaning protocol in the places we continue to do business.
Our official statement on COVID-19 can be found here. Please follow us on Instagram & Facebook for updates.
Subscription customers: You may have noticed that our new retail bags are now 20% larger! With our new bag design, we also increased the bag size from 250g to 300g. Existing subscribers have been receiving larger bags at no additional cost as of February 20th. On September 1st, all 250g bag subscribers will be moved to 300g bag subscriptions which will match the # of bags they are currently receiving. If you would like to adjust how much coffee you're getting on your subscription, please cancel the current subscription and place an order for a new subscription. Use code GET10 and get $10 off any subscription of 2 bags or more. Best change of all? New coffee subscriptions ship FREE!
I want my coffee as fresh as possible- when should I order? We roast all coffee to order because we believe your coffee should arrive perfectly fresh. Orders in by Tuesday at noon (PST) will be roasted & shipped on Thursday. Orders in by Friday at noon (PST) will be roasted & shipped on Monday.
I have a gift coffee subscription code. Can I use it to upgrade to a larger coffee subscription or use it toward other online purchases? Sure can. Select the subscription you'd like, enter your gift code at checkout, pay the difference and you're set. You can also use the gift code as payment on or toward any online purchase. Gift subscription codes cannot be redeemed in cafes and otherwise do not have a cash value.
I would like to order a coffee subscription & would like a future start date. Easy! Just note when you'd like the subscription to begin when you checkout. If you'd like a note added for gift subscriptions, we're happy to do that as well.
I'd like to get a coffee subscription for our office. Want to improve office morale? Look no further-- learn all about our office coffee subscriptions here.
Online Gift Cards If you ordered an online gift card, the redemption code will be emailed to the email address you entered. If you think you may have entered the email address incorrectly or ordered the wrong type of gift card, please email us at firstname.lastname@example.org.
Cafe Gift Cards If you would like to buy a cafe gift card, please visit one of our retail locations or order online. If you have misplaced your physical cafe gift card or you think it may have been lost in the mail, please email us at email@example.com.
When shopping for coffee, I see choices for Drip or Espresso profile-- what should I choose? We roast our coffees specific to the brew method that will be used. Select Espresso if you will be using an espresso machine. For all other preparations, choose Drip.
Can I get my online coffee order pre-ground? We currently only sell whole bean coffee online. We’d be happy to help you find a great grinder for your specific brewing method if you need help. If you are an office wanting to order coffee, please contact us and we can help find a solution.
Is your coffee Direct Trade? Yes, we have a very close working relationship with our coffee-producing partners and visit most on at least an annual basis. We are committed to long-term, sustainable partnerships with coffee producers. We've worked closely with a small group of truly excellent producers for over a decade, and we are absolutely invested in their success. We've helped to build new drying beds, improve living conditions, and provide the financial means to help farmers purchase new equipment and make farm-level investments. We believe in direct trade, fair prices, and paying a premium for quality.
Is your coffee organic? Some are certified organic, some are not. Though not all of our coffees are certified organic, pesticides are very rarely used by our coffee-producing partners. While pesticides may be used in extreme cases, healthy farms with good nutrition programs simply do not require them. It’s also important to note that the organic certification process is often cost-prohibitive for small farms, so many do not undergo certification when they utilize organic practices.
How should I store my coffee? We recommend keeping your coffee away from extreme heat or cold. Our coffee bags offer excellent environmental protection. We treat coffee like great bread which means we advise you to buy fresh and more often, rather than storing it up. Check out our coffee subscriptions if you want us to ship freshly roasted coffee to you on a scheduled basis.
Do you have a dark roast? Generally, our coffee roasting style would be considered a ‘medium’ roast. We have a unique roast profile for each coffee that brings out its best characteristics and flavors. Learn more here.
VIP Awards: That's right, we’re now sending VIP awards! For every $500 spent online, you'll receive a $20 credit which will be followed by a $20 credit for every $500 spent after that. VIP awards are sent via email automatically and contain a discount code that is valid for coffee, merchandise, & brew gear at coavacoffee.com. Codes cannot be used for coffee subscriptions or retail cafe orders at this time. VIP codes cannot be used in combination with other discounts & best of all, codes do not expire.
Share Coffee with Friends: Give a friend $10 to shop and you'll get $10 when they place their first qualifying order! Program rules a) friend must be a new customer b) the minimum order must be $20 (post-discount) and c) only one code may be used per order. You'll receive a $10 award for each person that makes a qualifying purchase with your referral code. Cannot be applied to coffee subscriptions at this time. Friends who are sent $10 offer emails will not be contacted by Coava for any reason. Referral codes expire in 1 year. Full Terms & Conditions available on the offer page.
Can I order coffee for a special event or as gifts for clients/staff? Yes! We would happily help get you set up with coffee for your event or as gifts for clients or staff. Send us an email or give us a call.
I’d love to start a wholesale relationship & serve Coava at my cafe. Check out our Wholesale Page and we’ll be in touch!
I’d like to work for Coava. What’s the best way to get in touch? You can send your resume & cover letter to firstname.lastname@example.org. Your best bet is to come by and start getting to know the staff in our cafes while letting them know you’re interested in joining the team.